Privacy Policy
We value your privacy and are committed to protecting your personal data. This policy explains what we collect, why we use it, when we share it, and what choices you have.
1. Information We Collect
We collect the following types of information:
Account Information
- Email address and name (via Auth0 authentication)
- Profile picture (if provided through social login)
Payment Information
- Payment details are processed by Creem as our merchant of record. We do not store full credit card numbers.
- Billing address and subscription status
Usage Data
- Chat messages with AI characters (to provide the service)
- Device information, browser type, and IP address
- Analytics data to improve our service
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our AI character services
- Process payments and manage your subscription
- Send important service updates and notifications
- Respond to your inquiries and provide customer support
- Analyze usage patterns to improve user experience
- Ensure platform safety and prevent abuse
- Comply with legal obligations
3. Third-Party Services
We use trusted third-party services to operate our platform. These providers may process personal data on our behalf for the purposes described in this policy:
We may also disclose data when required by law, to enforce our terms, to prevent fraud or abuse, or in connection with a merger, acquisition, or asset sale. If we change payment providers in the future, we will update this policy accordingly.
4. AI Conversations & Confidentiality
Conversation Data Handling
- ✓We do not sell your private conversation content
- ✓We use automated systems and service providers to process conversation data to deliver the service
- ✓Authorized personnel may access limited conversation data when needed for support, security, abuse prevention, legal compliance, or service reliability
- ✓Your conversations are transmitted over encrypted connections and stored with access controls
- ✓Conversation data may be shared with processors only as necessary to operate the service
Regarding your conversations with AI characters:
- Chat messages are stored to provide conversation history, continuity, safety, quality, and platform operations
- We may use de-identified or aggregated usage information for analytics and service improvement
- You can request deletion of your chat history at any time
- Upon account deletion, your conversation data will be removed within a reasonable timeframe (typically 30-90 days), subject to backup retention and legal requirements
5. Data Retention
We retain your data as follows:
- Account information: Until you delete your account
- Chat history: Until you request deletion or delete your account
- Payment records: As required by law (typically 7 years for financial records)
- Analytics data: Aggregated and anonymized data may be retained indefinitely
6. Cookies & Tracking
We use cookies and similar technologies for:
- Essential cookies: Required for authentication and site functionality
- Analytics cookies: To understand how visitors use our site (including Google Analytics)
- Preference cookies: To remember your settings and preferences
You can control cookies through your browser settings. Note that disabling cookies may affect site functionality. For more information about how Google uses data on partner sites, see How Google uses information from sites or apps that use its services.
7. Your Rights
Where required by applicable law in your jurisdiction, you may have certain rights regarding your personal data. These rights vary by location and are subject to limitations and exceptions under applicable law.
Such rights may include:
- Access: Request information about your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
We will respond to valid requests as required by applicable law. We reserve the right to verify your identity before processing any request and may decline requests that are unfounded, excessive, or not required by law. To submit a request, use the contact link below.
8. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS), secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our service is intended for adults and is not directed to minors under 18. We do not knowingly collect personal information from minors under 18. If you are a parent or guardian and believe a minor has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Quick answers
Short answers to the privacy questions Viberole gets most often. Each answer summarizes the policy section above it.
What personal information does Viberole collect?
Viberole collects account information such as email address and name via Auth0 authentication, billing information processed by our payment provider, your subscription status, chat messages with AI characters, and basic device, browser, and analytics data.
How does Viberole use my personal data?
Your data is used to provide and improve the AI character service, process payments and manage your subscription, send service updates, respond to support requests, analyze usage patterns to improve user experience, ensure platform safety, and comply with legal obligations.
Does Viberole sell my private conversations?
No. We do not sell your private conversation content. Conversations are transmitted over encrypted connections and stored with access controls. Authorized personnel may access limited conversation data only when needed for support, security, abuse prevention, legal compliance, or service reliability.
Can I delete my chat history or close my account?
Yes. You can request deletion of your chat history at any time. Upon account deletion, your conversation data is removed within a reasonable timeframe (typically 30 to 90 days), subject to backup retention windows and legal record-keeping requirements.
How long does Viberole retain my data?
Account information is retained until you delete your account, chat history is retained until you request deletion, payment records are retained as required by law (typically 7 years), and aggregated or anonymized analytics data may be retained indefinitely.
What rights do I have over my personal data?
Where required by applicable law in your jurisdiction, you may request access to your data, correction of inaccurate data, or deletion of your personal data, subject to legal retention requirements. We may verify your identity before processing requests and may decline requests that are unfounded, excessive, or not required by law.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Last updated: February 2026